Privacy Policy
EcoSouk – Privacy Policy
1. Who We Are
EcoSouk is a programme operated by Recycle Lebanon, a non-governmental organisation registered in Lebanon in 2017 (NGO No. 689).
This Privacy Policy explains how EcoSouk collects, uses, and protects personal data when you use ecosouk.shop or interact with our services.
Where applicable, we align our data practices with the principles of the EU General Data Protection Regulation (GDPR) as a best-practice framework for data protection.
2. Data We Collect
We collect only the personal data necessary to operate our services, including:
- Full name
- Phone number
- Email address
- Delivery address
- Order history and transaction details
- Customer service communications
We do not intentionally collect sensitive personal data.
3. Legal Basis for Processing (GDPR Principle)
We process personal data under the following legal bases:
- Contractual necessity: to process and deliver your orders
- Legitimate interest: to operate, improve, and secure our services
- Consent: where you voluntarily provide information (e.g., newsletters, marketing)
4. How We Use Your Data
Your data is used strictly for:
- Processing and fulfilling orders
- Coordinating delivery through logistics partners
- Customer communication and support
- Payment processing (including Cash on Delivery coordination)
- Improving platform functionality and service quality
5. Data Sharing
We only share necessary data with third parties involved in service delivery, including:
- Logistics and delivery providers
- Payment processors (for online payments or COD reconciliation)
We do not sell, rent, or trade personal data.
6. Cash on Delivery (COD)
For COD orders, relevant information (name, phone, address, order details) is shared with delivery partners solely for fulfillment and payment collection purposes.
COD payments collected by delivery partners are transferred to EcoSouk on a scheduled basis.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil orders and provide services
- Comply with accounting or legal obligations
- Resolve disputes or support requests
After this period, data is securely deleted or anonymised.
8. Your Rights (GDPR-Aligned)
Where applicable under GDPR principles, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (“right to be forgotten”)
- Restriction or objection to processing
- Data portability (where technically feasible)
Requests can be made via our contact details below.
9. Cookies & Analytics
EcoSouk may use cookies and analytics tools to:
- Improve website performance
- Understand user behaviour in aggregate form
These tools do not identify users personally. You may disable cookies through your browser settings.
10. Data Security
We implement reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
However, no digital system can guarantee absolute security.
11. Third-Party Services
EcoSouk relies on third-party services such as:
- Delivery providers
- Payment processors
- Hosting or analytics services
Each third party operates under its own privacy policy, and EcoSouk is not responsible for their independent practices.
12. International Data Considerations
Although EcoSouk operates in Lebanon, data may be processed or stored using third-party services that operate internationally. In such cases, we aim to ensure appropriate safeguards consistent with GDPR principles.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of EcoSouk constitutes acceptance of any changes.
14. Contact
For questions or data requests, contact EcoSouk via the website contact form, email connect@ecosouk.shop or mobile 96176009355